Feature

CRM sync. Keep the conversation and customer record together.

Malakai turns what happened on the call into structured information that can update connected customer systems and trigger follow-up work.

How it works

A conversation designed around the outcome.

The call ends. The record and workflow keep moving.

Match the right contact

Capture structured outcomes

Update agreed fields

Trigger tasks and follow-up

Conversation to action

Conversation

Outcome structured

CRM updated

Workflow triggered

Where it works

Build the right workflow