Answer incoming calls
Give buyers, sellers, landlords and tenants an immediate response, including when your team is unavailable.
AI Voice for Estate Agents
AI Voice Agents for Estate Agents
Turn every property conversation into the next action.
Respond to enquiries. Qualify intent. Book viewings and valuations. Route the right opportunities to your team.
Malakai gives estate agencies an intelligent voice front line that can answer calls, respond to new enquiries and keep conversations moving — without asking your team to personally handle every first interaction.
Start simply with inbound call handling, or connect Malakai to your property, CRM and lead systems to create a more complete conversation-to-action workflow.
Never miss the moment
Never let a valuable property enquiry become just another missed call.
Estate agents can't always answer the phone.
Your team could be conducting a viewing, meeting a vendor, negotiating an offer or simply dealing with another customer when the next opportunity calls.
Malakai gives your agency another way to respond.
It can answer incoming enquiries, understand why someone is calling, capture their details and move the conversation toward the appropriate next step.
More conversations handled. More opportunities captured.
Qualify new enquiries
Capture information such as budget, location, property requirements, timeline and buying or selling intent.
Book the next step
Move qualified prospects toward viewings, valuations, consultations and callbacks.
Route to your team
Transfer conversations to the appropriate person or department when human support is needed.
Follow up
Reconnect with prospects and previous enquiries rather than relying entirely on manual callbacks.
Keep your systems updated
Connect Malakai with your CRM and other systems so useful conversation data can flow back into your existing workflow.
Start with the calls you already receive.
An AI receptionist built around your agency.
Malakai can become an intelligent first point of contact for your incoming calls.
Configure when your agent operates, how it communicates and what should happen when a conversation needs someone from your team.
Malakai can answer common questions, capture contact details, identify the reason for the call, take messages, arrange callbacks and transfer callers when required.
Your agency decides how the conversation works.
01
Choose your voice
Select a voice that fits your customer experience.
02
Set the tone
Configure the style of conversation to better reflect your brand.
03
Set operating hours
Use Malakai during selected hours, out of hours or as part of your wider call-handling setup.
04
Define handovers
Decide when Malakai should continue the conversation and when someone from your team should take over.
Give buyers answers when they're actively looking.
Connect conversations to your property information.
With deeper integration, Malakai can connect with your systems and use information about the properties on your books when responding to enquiries.
A prospective buyer could ask about an available property, request more information or indicate that they'd like to arrange a viewing.
Instead of simply taking a message, Malakai can help move the conversation forward.
The same capability can extend to your website through voice and chat experiences, giving prospects another way to interact with your agency while browsing.
Respond while intent is still high.
Turn new leads into qualified conversations.
A form submission is only the beginning of the conversation.
Malakai can be configured to contact new leads and gather the information your agency needs to understand the opportunity.
Depending on your process, Malakai can ask about:
- Buying or selling intent
- Budget
- Preferred location
- Property type
- Timeline
- Mortgage or financing position
- Whether they have a property to sell
- Viewing or valuation requirements
- Readiness to speak with an agent
Qualified opportunities can then move toward the appropriate next step rather than sitting in a lead queue waiting for manual follow-up.
Book while the customer is ready.
Turn conversations into appointments.
Once Malakai understands what someone needs, the conversation can move directly toward an appointment or callback.
Depending on your agency's services, that could include:
Property viewingsMarket appraisalsSeller valuationsBuyer consultationsMortgage discussionsLandlord consultationsAgent callbacks
This reduces the gap between the initial enquiry and the next meaningful interaction with your agency.
Match the right property with the right people.
Turn new instructions into proactive conversations.
Your database may already contain buyers who have told you exactly what they're looking for.
When a property becomes available and meets agreed criteria, Malakai can support outbound booking workflows that contact relevant prospects, introduce the opportunity, share information and move interested buyers toward a viewing.
From property instruction to booked viewing.
- 01
New property available
- 02
Matching prospect identified
- 03
Malakai starts the conversation
- 04
Interest confirmed
- 05
Property information shared
- 06
Viewing booked
Your agents can stay focused on progressing opportunities while Malakai helps start the conversations around them.
Your next opportunity may already be in your database.
Re-engage buyers, sellers and landlords.
Not every property enquiry converts immediately.
Circumstances change. Buyers return to the market. Sellers become ready to move. Landlords reconsider their current arrangements.
Malakai can support structured outbound activity to reconnect with previous prospects and identify when their intent has changed.
This can include:
- Previous buyer enquiries
- Dormant seller leads
- Old valuation requests
- Missed or unanswered enquiries
- Prospects who weren't previously ready to move
- Leads requiring a future callback
When interest returns, the opportunity can be qualified and moved back toward your team.
Find and qualify new landlord opportunities.
Make landlord prospecting more repeatable.
For lettings teams, Malakai can support outbound campaigns designed to identify potential landlord opportunities.
The conversation can explore portfolio size, upcoming vacancies, current requirements and whether the landlord is considering changing their existing arrangements.
Qualified opportunities can then be moved toward a consultation with your lettings team.
Instead of prospecting happening only when someone has time to make calls, Malakai can help turn it into a more structured process.
Go beyond a single phone call.
Build outbound campaigns around the conversation.
For agencies with more advanced requirements, Malakai can support bespoke outbound campaigns combining voice with additional outreach activity.
Campaigns can be designed around specific commercial objectives, such as landlord acquisition, lead reactivation or database engagement.
Rather than treating the AI call as the entire campaign, Malakai can become part of a wider sequence designed to identify engagement and move prospects toward a meaningful conversation.
- 01
Target audience
- 02
Outreach
- 03
Engagement
- 04
Conversation
- 05
Qualification
- 06
Appointment
- 07
Follow-up
Available as a bespoke service based on campaign requirements.
Know when it's time for a person.
AI where it helps. Your team where it matters.
Automation shouldn't mean removing people from important property conversations.
When Malakai identifies that someone needs human assistance, the conversation can be transferred or routed to the appropriate person.
A motivated seller may be ready to arrange a valuation.
A buyer may want to discuss an offer.
A landlord may want to speak directly with your lettings team.
Malakai helps handle the initial interaction and capture context so your team can enter the conversation with a clearer understanding of what the customer needs.
Keep every conversation connected.
Turn calls into usable information.
With CRM or system integration, Malakai can record relevant information from conversations and make it available to your team.
Depending on your configuration, this can include:
Lead status
Qualification outcome
Budget
Mortgage position
Property requirements
Selling timeline
Viewing requirements
Appointment details
Callback date
Conversation outcome
Follow-up actions
Call summary or transcript
So instead of valuable customer context disappearing when the call ends, the next person can see what happened and what needs to happen next.
Start simple. Connect more when you're ready.
Not every estate agency needs the same setup.
You can start with straightforward inbound call handling and build from there.
As your requirements grow, Malakai can be connected more deeply with your systems and workflows to support qualification, booking, follow-up and more tailored outbound activity.
The goal isn't simply to automate more calls.
It's to make more of your conversations useful.
Your agents focus on property. Malakai keeps the conversations moving.
From the first enquiry to qualification, booking, handover and follow-up, Malakai helps your agency keep opportunities moving even when your team can't personally answer every call.
Every conversation becomes action.