Healthcare & Wellness · Health & aesthetic clinics
Your next booking could already be calling. Is anyone answering?
Every missed call could be a consultation, treatment booking or returning client. Malakai gives your clinic an AI voice assistant that can answer enquiries, explain approved treatments and pricing, capture customer details, help with bookings and make sure the next step actually happens.
More than an AI receptionist. A voice assistant that understands your clinic, handles enquiries and gets the next step done.
Incoming · 7:15 PM
Ringing“Hi, I'm thinking about a skin treatment. How much is it, and can I book this week?”
Normally this goes to voicemail. Tap to hear what happens instead.
See how it works
Every conversation becomes action.
How Malakai works for your clinic.
A smarter front line for your clinic
Pick a job. See how Malakai handles it.
Answer when your team can't
Use Malakai as your first-line receptionist, overflow support or out-of-hours service. Your clinic chooses when Malakai answers. It can handle multiple conversations without relying on one receptionist being free at exactly the right moment.
Missed call doesn't have to mean missed revenue
Imagine a potential customer calling at 7:15 PM.
They're considering a treatment. They want to know the price. They have a question before booking. Normally, they leave a voicemail, call another clinic or tell themselves they'll try again tomorrow.
- 1Customer calls
- 2Malakai answers
- 3Understands what they're interested in
- 4Answers approved questions
- 5Captures their details
- 6Books, sends information or schedules follow-up
- 7Your team receives the outcome
Every conversation becomes action.
Built around your clinic — not a generic script
Your treatments, prices, practitioners and policies are different.
So your Malakai agent can be configured around your business.
Flexible routing · choose how Malakai answers
Your team answers first; Malakai catches the rest.
Also supports caller information capture, human transfers, CRM updates and post-call summaries.
Human control, always
Your receptionist hasn't been replaced. They've been given backup.
Malakai handles the repetitive first steps so your people can concentrate on the conversations where a person matters. Tap a card.
Don't stop at answering the phone
Turn enquiries into a connected customer journey.
Malakai can support actions after the conversation too. Depending on your setup, that can include:
SMS follow-up
Send booking links, information or requested next steps.
Email follow-up
Send confirmations and information automatically.
WhatsApp follow-up
Continue the conversation through another supported channel.
Scheduled callbacks
Capture the date and time and schedule the next conversation.
Appointment confirmation
Call customers before upcoming appointments.
Reactivation
Reconnect with older enquiries or dormant customers.
CRM updates
Write conversation outcomes, notes and next actions into supported systems.
Bring past customers back
Your next booking may already be sitting in your database.
For clinics that want more than inbound call handling, Malakai can support outbound campaigns designed around agreed audiences and objectives — contacting customers, understanding their response, qualifying interest and moving interested people toward the appropriate next action.
Malakai: “It's been a while since your last visit…”
Client: “Oh yes, I've been meaning to book.”
Interest qualified → booking link sent
From a phone call to a complete campaign
Multi-channel campaigns are delivered as a managed or custom solution, scoped with your clinic during discovery.
Need help running the campaign too?
You don't have to become an AI or campaign expert. Use Malakai your way.
Start simple. Expand when you're ready.
You don't need to automate everything on day one.
Build your setup: start with the essentials, then tap to add more.
Your first setup
- Answer missed calls
- Handle out-of-hours enquiries
- Answer common questions
- Capture the customer's details
- Send the enquiry to your team
Then expand into
Solve the immediate missed-call problem first, then take Malakai deeper into your customer journey.
What could Malakai handle for your clinic?
Pick a customer need.
Customer need
“How much is the treatment?”
Malakai response
Provide approved pricing or direct them toward a consultation.
Already using your own systems?
Malakai works around the way your clinic operates.
Depending on the implementation, Malakai can connect with CRM and workflow platforms including:
For booking platforms, CRM systems or specialist clinic software, the integration requirement is confirmed during discovery.
One AI assistant. Your clinic's way.
Your .
Tap to cycle
Malakai shouldn't sound like somebody else's clinic. It should operate like part of yours.
Stop letting good enquiries end in voicemail.
Your next consultation, treatment or returning customer could already be trying to reach you. Give them an answer — and a next step.
Every conversation becomes action.
Tell us how your clinic currently handles enquiries and we'll show you where Malakai could fit.