Never miss a vehicle enquiry
The forecourt is busy and your best salesperson is mid-demonstration. Malakai answers every call the moment it rings — first thing, peak Saturday or after hours — so no enquiry becomes a voicemail.
AI Voice for Car Sales
AI Voice for Car Sales That Answers Every Enquiry and Fills the Diary With Viewings
Never miss a vehicle enquiry. Answer stock questions from live status. Book viewings and test drives while your team are with customers. And make the outbound calls that bring current and previous customers back — repeatably, and always recorded.
A dealership runs on phone calls — and most of them arrive while someone is halfway through a demonstration or a handover.
Malakai puts a consistent, recorded voice front line around those conversations. It answers every call the moment it rings, outlines the vehicles you have for sale and their current status, captures what the buyer is looking for and books the viewing or test drive into the diary.
And it makes the outbound calls too — calling current and previous customers when a vehicle matches what they wanted, and regenerating the enquiry list you already own.
Never a missed enquiry. A forecourt diary that fills itself.
Inbound vehicle enquiry17:42
“Hi — I saw the blue Golf on your website. Is it still available, and could I see it this weekend?”
- Call answered in seconds
- Vehicle matched to stock
- Status checked — still available
- Viewing booked
- Sales team notified
Viewing booked, sales team notified
The phone rings mid-demonstration
Missed enquiries are lost sales — and lost customers
Every working day starts with calls nobody can take.
A buyer asking if the car they saw online is still available. Someone chasing a test drive. A previous customer wondering whether you’ve had anything new in. If the person who can help is with a customer, the call goes unanswered — and the next dealership gets the sale.
Malakai takes those conversations on. It answers every call, follows the same repeatable structure every time, and records what was said and what happened next.
Your team stay with the customers in front of them — and every enquiry still gets answered.
- 01
Answer
- 02
Recognise
- 03
Capture
- 04
Book
- 05
Notify
- 06
Follow up
Every conversation handled the same way, every day.
The total offer
One AI voice platform. Five responsibilities covered.
Appointments booked while you sell
Check real availability and book viewings and test drives straight into the diary — with the vehicle, the customer and their requirements already captured before your team picks up the keys.
Know your stock, answer instantly
Malakai can outline the vehicles you have for sale and their current status — available, reserved or sold — so callers get accurate answers on what's in stock, spec, mileage and price without waiting for a callback.
Regenerate the customers you already have
Make outbound calls to current and previous customers — new arrivals that match what they were after, part-exchange opportunities, service-due vehicles with value to unlock — turning an old enquiry list into fresh footfall.
Details captured, not scribbled
Part-exchange details, finance interest, must-have spec and timelines are gathered during the conversation and written to the customer record — so the sales conversation starts informed.
Together, they form one total offer: every inbound enquiry taken, every appointment booked from live stock status, and outbound calls that bring past customers back to the forecourt instead of waiting for them to return.
What happens when the vehicle enquiry comes in?
AI call handling built around how a sales day actually runs.
Enquiries don’t arrive when it’s convenient. They come in during a test drive, on a Saturday morning when the forecourt is full, at nine at night when your team have gone home.
Malakai answers every time. It recognises the caller and the vehicle, confirms the status from your stock information, captures the customer’s requirements and books the viewing into the diary — with the details already written.
Part-exchange details, finance questions and general enquiries follow the same discipline: the information is captured, the question answered, and anything needing a person is routed onward with context already gathered.
Inbound vehicle enquiry
The viewing that books itself
A short illustration of how a stock enquiry becomes a booked viewing with the details already captured.
- 01 Listen
“Hi — I saw the blue Golf on your website. Is it still available, and could I see it this weekend?”
- 02 Understand
Intent: Viewing and test drive request
Vehicle: Matched to stock record
Status: Available, not reserved
- 03 Capture
Requirements: Automatic, under £20k noted
Part-exchange: Mentioned, details taken
Slot offered: Saturday 10:30
- 04 Act
Viewing and test drive booked in the diary
Vehicle flagged as reserved pending viewing
Confirmation sent by text and email
The result: every enquiry answered, every viewing booked, and the sales team free to stay with customers rather than the phone.
The call isn’t the outcome. It’s the start of it.
From conversation to booked, recorded action.
A buyer asks about a vehicle in stock. A previous customer mentions they’re ready to change their car. A viewing needs confirming. Depending on the systems and implementation, each conversation can become a structured workflow rather than a note on a pad.
Call
A buyer or returning customer speaks with Malakai.
Understand
Malakai identifies the caller, the vehicle and why they are calling.
Capture
Requirements, part-exchange details, finance interest and availability are gathered.
Act
Book the viewing. Answer the stock question. Place the regeneration call.
Sync
Write the outcome back to the stock system, the diary and the customer record.
Follow up
Trigger the next call automatically — confirmations, reminders, new-arrival alerts.
Customer calls → Malakai answers → recognises the caller and vehicle → confirms the status → captures the requirements → books the viewing → updates the record → notifies the team → follows up until there’s an answer.
Give every conversation somewhere productive to go
Automate more than the front desk.
Malakai can support conversations across the whole sales operation — from the first online enquiry to the keys in the customer’s hand, and out to the customers you haven’t spoken to in a while. Choose what you want it to handle first.
Call answering and overflow
Take every vehicle enquiry while the team are with customers on the forecourt — evenings, weekends and peak hours included.
- 01
Call answered
- 02
Caller recognised
- 03
Need assessed
- 04
Handled or routed
Connect to your systems
Connect Malakai to the systems your dealership runs on.
Malakai can be configured to connect voice interactions with the stock systems, records and diaries already running your business. Select a system to see what the conversation becomes.
Malakai
Stock / dealer management system
- 01Vehicle named
- 02Stock checked
- 03Status confirmed
- 04Record updated
For dealership-specific platforms or proprietary systems, Malakai can work with your team to assess and build the appropriate integration.
Before and after
See the difference to a Saturday morning.
- 01
The phone rings mid-demonstration.
- 02
Stock answers guessed from memory.
- 03
A hot enquiry lost to voicemail.
- 04
Diary gaps no one called to fill.
- 05
Last month's enquirers never called again.
Every enquiry answered. Every viewing booked. Every old enquiry given a second life.
Give every conversation context
AI voice that knows what your systems already know.
A useful car sales voice agent shouldn’t treat every caller like a stranger — or every vehicle like a mystery.
Malakai can use available stock, customer and vehicle information to make conversations more relevant. Depending on the integration, that could include:
Vehicles in stock and their statusSpec, mileage and pricingPrevious enquiries and viewingsPart-exchange detailsFinance history and preferencesService history on sold vehiclesCustomer record and notesOther approved contextual information
The agent can then use that context during the conversation and write the outcome back to the stock system, the diary and the customer record afterwards.
Make the calls that bring buyers back
Automate outbound regeneration too.
Malakai can also drive structured outbound activity — from new-arrival alerts to campaigns that renew lapsed interest. Use AI voice for:
- New arrivals matching recorded interest
- Regeneration calls to previous customers
- Price-change and reduction notifications
- Viewing and test-drive reminders
- Part-exchange follow-ups
- Requested callbacks
- Service-due calls on sold vehicles
- Post-visit feedback
New-arrival calls can be placed the moment a matching vehicle is listed, regeneration campaigns can follow the agreed sequence every time, and previous conversation outcomes provide context for the next interaction. Where appropriate, voice can also work alongside SMS and email rather than operating as an isolated channel.
People first
When a deal needs a person, the right person picks it up.
Automation should never sit between a negotiation, a part-exchange valuation or an unhappy customer and a human being.
When a conversation needs human judgement, Malakai transfers immediately to the right person — carrying the context already captured so the conversation starts informed, not from scratch.
Escalating to the sales executive
- Customer
- Matched to previous enquiry
- Trigger
- Ready to discuss price and part-exchange
- Attempts
- Requirements and budget captured
- Summary
- Customer requests a call back; full call summary attached.
Context travelling with the handover.
Explore Malakai by service
The total automotive offer, side by side.
Car sales is one side of the business. See how the same voice capability covers the workshop — or the full offer across both.
Why Malakai for car sales?
Voice connected to the outcomes that matter.
Malakai isn’t designed simply to answer a phone call and produce a transcript. Its value comes from connecting the conversation to the stock system, the diary and the people responsible for the next action — so no enquiry, booking or opportunity slips.
Calls taken while hands are full
Sales conversations shouldn't be interrupted and enquiries won't wait. Malakai takes the call so neither slips.
A diary that fills itself
Viewings and test drives are booked into real availability, with the customer's requirements already captured before they arrive.
Accurate stock answers, every time
Malakai outlines the vehicles for sale and their live status — so a caller never hears “let me check and call you back.”
Revenue from the list you already have
Outbound regeneration calls surface the renewed interest, part-exchange value and new-arrival matches hiding in your existing book.
Inbound + outbound
Answering, booking, stock questions, notifications and regeneration — all from one consistent, recorded voice capability.
Flexible delivery
Malakai's service model spans Self-Service, Assisted and Fully Managed implementation to fit how your dealership runs.
Common questions
AI voice for car sales, answered.
An AI voice agent answers and makes phone calls on behalf of a dealership. It can take vehicle enquiries while your team are with customers, outline the vehicles for sale and their status, book viewings and test drives, capture part-exchange and finance details, and make outbound calls that regenerate interest from current and previous customers.
Start with the enquiries you’re missing today
You don’t need to automate everything at once. Start with a clear use case — vehicle enquiry answering with viewings and test drives booked into the diary, stock and status questions, outbound regeneration calls to current and previous customers — connect Malakai to the systems required to complete the workflow, and expand from there.
Every enquiry answered. Every viewing booked. Every old enquiry given a second life. And your team free to stay with customers.